Shipping policy
Last updated: August 26, 2026
This policy explains how Toarie processes and delivers orders. Please review the delivery estimate before purchasing. Business days exclude Saturdays, Sundays, and public holidays.
1. Delivery destinations and shipping charges
Our current delivery market is the European Union, with prices and shipping charges in EUR. We do not currently offer delivery to the United States. Available delivery services are confirmed at checkout before payment.
- EU01 — Standard European areas: €5 for order values up to €38.00; free standard shipping from €38.01. Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
- EU02 — Remote European areas: €8 per order, with no standard free-shipping threshold. Cyprus, Greece, Ireland, and Malta.
These are standard shipping charges, not express services. Shipping eligibility is calculated from the order value used at checkout after applicable discounts; the final shipping amount is displayed before payment. EU01 free shipping is not a worldwide or EU02 offer. Product bundle quantities alone do not waive shipping charges. Any separate promotion will state its eligible destinations and conditions and must be applied at checkout.
2. Order processing
Orders are normally prepared within 3–7 business days after payment authorization. Processing is separate from transit time. Sales, public holidays, peak demand, inventory checks, and address verification can affect preparation. If a material delay arises, we will contact you with an updated estimate and the options available to you. Multiple items may be dispatched in separate parcels without adding an undisclosed shipping charge.
3. Estimated transit time
Standard transit is estimated at 18–35 business days after dispatch. Including normal processing, the estimated total is generally 21–42 business days from order placement. These are estimates rather than guaranteed arrival dates. Please do not order for an urgent event unless we have confirmed a suitable delivery arrangement. This estimate does not override a specific delivery commitment made to you or mandatory cancellation and refund rights.
4. Shipping method and tracking
We primarily use tracked standard cross-border shipping. A logistics partner is selected according to the destination, parcel dimensions, and service availability. A shipment confirmation and tracking details will be emailed when available. Tracking scans can take 5–10 business days to appear or update during handovers or customs processing. A temporary gap in scans does not by itself mean the parcel is lost.
5. Email and delivery communications
Provide an active email address and check your inbox and spam folder for messages from Toarie or the carrier. If we need an address correction, customs information, or delivery instructions, please respond promptly, preferably within 3 business days. Delayed replies may delay the shipment. Any additional cost arising from incorrect information or a missed reasonable request will be explained and applied only where permitted by law. A missed email does not automatically remove your consumer rights.
6. Address accuracy
Check the recipient name, street address, apartment details, postcode, and contact information before ordering. Email info@toarie.com immediately if something is incorrect. Changes may not be possible once the parcel is dispatched. If a parcel is returned because of incorrect information or non-collection, we will discuss reshipment or refund options and any reasonable, documented costs.
7. Customs, duties, and taxes
Cross-border parcels may be inspected by customs. Applicable taxes or duties collected by us are shown at checkout. Unless expressly included at checkout, import duties, local taxes, or carrier clearance charges may be payable by the recipient to the relevant authority or carrier. Customs processing can extend delivery time. Please contact us before ordering if you need clarification for your destination.
8. Delays and delivery support
Weather, public holidays, customs inspections, transport disruption, carrier congestion, labor disputes, and other events outside our reasonable control may affect estimates. We will provide reasonable assistance and updates. Such events do not exclude liability or remedies that cannot legally be excluded. We do not treat a carrier delay as an automatic waiver of your right to receive the goods or obtain an applicable remedy.
9. Late, lost, or damaged parcels
If tracking stops for an extended period or the parcel has not arrived after 35 business days from dispatch, email us with your order number. You may contact us sooner if you have concerns. We will investigate with the carrier and discuss the appropriate next step, including a replacement or refund where required. If an agreed delivery deadline is missed, your applicable rights to require delivery within an additional reasonable period or to cancel are preserved.
For damage, please keep the packaging and contact us promptly, ideally within 48 hours, with photos where possible. This suggested period does not limit statutory rights. See our Return and Refund Policy for the full process.
10. Marked delivered but not received
Check your mailbox, reception, household members, neighbors, and local carrier, then contact us promptly. We will assist with a delivery inquiry. A tracking status alone does not automatically determine your legal entitlement.
11. Changes and cancellation
Contact us immediately to request a change or cancellation. Orders cancelled before shipment or before production of a personalized item begins receive a full refund. After dispatch, the return and withdrawal process applies. Please read the Return and Refund Policy for exceptions and statutory protections.
12. Contact
Email info@toarie.com using the address entered at checkout and include your order number. Normal response time is 2–5 business days.
International shipments may be inspected by customs and may incur import duties, taxes, brokerage, or handling fees. Unless checkout expressly states otherwise, these charges are the customer's responsibility and are not included in the product or shipping price. Customs procedures are controlled by local authorities and may extend delivery time.
8. Delays outside our control
Delivery can be affected by customs, severe weather, natural disasters, public holidays, peak-season congestion, carrier capacity, labor disputes, transportation interruption, epidemic or public-health measures, government action, war, civil disturbance, incorrect customer information, or other events beyond our reasonable control. To the maximum extent permitted by law, Toarie is not liable for indirect or consequential loss caused by such delays. This does not exclude mandatory consumer rights or liability that cannot legally be excluded.
9. Delayed, lost, or damaged parcels
If tracking shows no meaningful movement for an extended period, or the parcel has not arrived after 35 business days from dispatch, email info@toarie.com with your order number. We will ask the carrier to investigate. Carrier investigations may take additional time, and we may need the customer to confirm non-receipt or provide local delivery information. If a parcel is confirmed lost, we will offer an appropriate replacement or refund in accordance with applicable law. If a parcel arrives visibly damaged, keep the packaging and contact us within 48 hours with clear photographs.
10. Delivered but not received
If tracking shows “delivered” but you cannot find the parcel, first check the property, mailbox, reception area, neighbors, household members, and local carrier. Contact us promptly so we can assist with a carrier inquiry. Claims submitted long after the recorded delivery date may be limited by carrier rules.
11. Order changes and cancellations
Requests to change or cancel an order should be sent immediately. We will try to help, but changes or cancellations cannot be guaranteed once processing or shipment has begun. A shipped order must follow the Return and Refund Policy.
12. Contact
For shipping questions, email info@toarie.com. Include your order number and use the email address entered at checkout. Normal response time is 2–5 business days.