Shipping policy

Shipping Policy

Last updated: August 20, 2026

This Shipping Policy explains how Toarie processes and delivers orders. Please read it before purchasing. Business days exclude Saturdays, Sundays, and public holidays.

1. Order processing

Orders are normally prepared within 3–7 business days after payment authorization. Processing may take longer during sales, public holidays, peak seasons, inventory verification, address checks, or unusually high order volume. Processing time is separate from transit time. Orders containing multiple items may be shipped in separate parcels.

2. Transit time

Our standard estimated transit time is 18–35 business days after dispatch. The estimated total time from order placement is therefore generally 21–42 business days, including normal processing. These periods are estimates, not guaranteed delivery dates. Remote destinations, islands, military addresses, customs inspections, or restricted delivery regions may require additional time.

3. Shipping methods and charges

Available shipping methods and any shipping fee are shown at checkout before payment. We primarily use tracked standard cross-border shipping and may select a suitable carrier or logistics partner based on destination, parcel size, service availability, and customs requirements. Free shipping applies only when expressly displayed at checkout or under a specific promotion; it is not guaranteed for every order or destination.

4. Tracking information

When tracking is available, a shipping confirmation will be emailed after dispatch. Tracking data can take 5–10 business days to appear or update while a parcel moves between logistics partners or is awaiting customs scans. A temporary absence of scans does not necessarily mean the parcel is lost.

5. Customer email responsibility

You must provide an active email address, monitor your inbox and spam folder, and promptly read messages from Toarie. If we or the carrier ask you to confirm an address, telephone number, customs information, identity detail required by local authorities, or delivery arrangement, please reply within 3 business days. A late or missing response can delay delivery, prevent customs clearance, or cause the parcel to be returned. Toarie is not responsible for delays or additional charges caused by a customer's failure to review or answer these reasonable communications, to the extent permitted by law.

6. Address accuracy and failed delivery

Customers are responsible for entering a complete and accurate delivery address, postcode, recipient name, telephone number, and any apartment or unit information. Contact info@toarie.com immediately if a correction is needed. We cannot guarantee a change after processing begins. If a parcel is returned, refused, abandoned, or undeliverable because of incorrect information, non-response, non-collection, denied customs entry, or refusal to pay lawful import charges, any reshipping or return costs may be deducted from a refund or charged before reshipment, where permitted by law.

7. Customs, duties, and taxes

International shipments may be inspected by customs and may incur import duties, taxes, brokerage, or handling fees. Unless checkout expressly states otherwise, these charges are the customer's responsibility and are not included in the product or shipping price. Customs procedures are controlled by local authorities and may extend delivery time.

8. Delays outside our control

Delivery can be affected by customs, severe weather, natural disasters, public holidays, peak-season congestion, carrier capacity, labor disputes, transportation interruption, epidemic or public-health measures, government action, war, civil disturbance, incorrect customer information, or other events beyond our reasonable control. To the maximum extent permitted by law, Toarie is not liable for indirect or consequential loss caused by such delays. This does not exclude mandatory consumer rights or liability that cannot legally be excluded.

9. Delayed, lost, or damaged parcels

If tracking shows no meaningful movement for an extended period, or the parcel has not arrived after 35 business days from dispatch, email info@toarie.com with your order number. We will ask the carrier to investigate. Carrier investigations may take additional time, and we may need the customer to confirm non-receipt or provide local delivery information. If a parcel is confirmed lost, we will offer an appropriate replacement or refund in accordance with applicable law. If a parcel arrives visibly damaged, keep the packaging and contact us within 48 hours with clear photographs.

10. Delivered but not received

If tracking shows “delivered” but you cannot find the parcel, first check the property, mailbox, reception area, neighbors, household members, and local carrier. Contact us promptly so we can assist with a carrier inquiry. Claims submitted long after the recorded delivery date may be limited by carrier rules.

11. Order changes and cancellations

Requests to change or cancel an order should be sent immediately. We will try to help, but changes or cancellations cannot be guaranteed once processing or shipment has begun. A shipped order must follow the Return and Refund Policy.

12. Contact

For shipping questions, email info@toarie.com. Include your order number and use the email address entered at checkout. Normal response time is 2–5 business days.